Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker with my device?
Turn on your speaker; it will automatically enter pairing mode. Enable Bluetooth on your device, locate the speaker model name in your list, and select it to connect.
What is the 'Everything Proof' rating on your products?
Our 'Everything Proof' products are IP67 rated, meaning they are waterproof, dustproof, sandproof, and even float in water for the ultimate outdoor durability.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for electronic goods?
We offer a 30-day return policy on all products purchased directly from our site. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Altec Lansing products come with a warranty?
Yes, most of our audio products include a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
Can I link multiple speakers together for a surround sound experience?
Many of our newer models feature 'House Party Pairing,' allowing you to connect up to 50 compatible speakers simultaneously for amplified sound.